Delete Banana Clicker data and technical identity
Provider: Digital-e UG (haftungsbeschränkt)
Updated:
Banana Clicker is provided by Digital-e UG (haftungsbeschränkt). Android package: com.digitale.bananaclicker. The app has no personal password-based account. A technical Firebase user ID may exist for purchase verification. You can request deletion of that identity and its associated data here, even after uninstalling the app.
Request deletion
Email anfrage@digital-e.org with the subject Banana Clicker – Data deletion. Requests are free. You do not need to make a purchase or reinstall the app. You may instead write to Digital-e UG (haftungsbeschränkt), Norderstraße 47, 25436 Tornesch, Germany.
You can use this message:
Please delete the personal data and technical user identity associated with my use of Banana Clicker. My technical ID, if available: I will add it from app settings. Please confirm completion and explain whether any specific data must be retained for a concrete reason.
If you do not have the ID, omit that sentence. You can also request access or deletion of specific data only.
This link opens a draft in your email app. You send the message yourself. You can also email anfrage@digital-e.org directly.
Find your technical ID
If the app is still installed, open Settings → Request data deletion. Your existing technical user ID is shown and can be selected or copied. The button opens this information page; it does not itself delete any data.
If no ID is shown or you have lost access, contact us anyway. We will agree on proportionate verification using as little additional information as possible. For a purchase-related request, a Google Play order reference may help. An ID or order reference alone does not authorise another person to delete your data.
Do not send passwords, full payment details, authentication tokens or unsolicited identity documents. You do not need to give us access to your Google account.
Process and response time
We verify the connection to your data, ask targeted questions where reasonable doubt exists, and handle deletion without unnecessary delay. We generally respond within one month. If an extension permitted by Article 12(3) GDPR is needed, we explain the reasons and additional time within that month. We then explain what was deleted and whether narrowly limited retention is still necessary.
What we delete
After verification, we delete the technical Firebase identity and unnecessary user links, purchase entitlements and temporary user-related records in our purchase service. Any existing support correspondence is also reviewed for deletion or necessary continued retention.
Minimal purchase and revocation evidence may still be needed separately from the technical user link, for example to prevent repeat delivery of an already consumed banana pack or resolve an outstanding refund. A hash is not automatically anonymous. If personal data remain, we explain the specific purpose, legal basis and deletion criterion. There is no blanket exception excluding all purchase data from deletion.
Our database backups contain 14 daily versions. Deleted data expire as the relevant versions are replaced. Completed deletions must be reapplied when restoring a backup. Our web server logs comprise the current file and 14 daily rotations. Firebase states that residual authentication data are removed from live and backup systems within up to 180 days after user deletion is initiated. This is separate from our response deadline.
Effects on progress and purchases
Removing server-side links may affect restoration of earlier unlocks. A deletion request does not issue a refund or remove your statutory purchase rights. Google manages Google Play orders and payment information; deletion by us does not automatically remove Google's records. Contact Google Play as well for those data or a refund request.
Starting the app again with an available shop connection may create a new technical ID. Restoring purchases again may create new links. If you want to stop using the app, wait until we have identified your request, then remove local app data as well.
Delete local progress
Open Android Settings → Apps → Banana Clicker → Storage → Clear data. The exact labels vary by device. This removes local progress, settings and local pending-purchase queues. Manage any existing device backups separately in your device's backup settings.
A web or email request cannot remotely remove data from your device. Clearing app storage does not delete server-side purchase links and is not a deletion request to us.
See the privacy notice for further information, legal bases and your rights.