Petivo: delete your account and data

In the app

1. Open More → Privacy and data.
2. Choose Delete account and read the notice.
3. Confirm deletion. Sign in again if Petivo asks you to.

Request deletion by email

Tell us whether you want to delete your account or specific entries. Include the email address of your Petivo account or an existing Petivo user ID. We verify the account before deleting data. Do not send a password. For a guest account, deleting it in the app is the simplest option.

Request deletion

anfrage@digital-e.org

Data that is deleted

Account deletion removes your user account, pet records and entries you own, photos and documents, private notes, shared-care links and purchase-verification data associated with your account. Deletion runs across several systems; failed steps are retried. Petivo also clears its local account data. You can delete individual items in the app without deleting your account.

Records that may remain temporarily

Minimal pseudonymized completion records and technical deletion markers become due for deletion seven days after completion. Cleanup runs every 30 minutes; errors or a backlog can delay it. Server access logs keep up to 14 rotated files besides the current file, and runtime logs up to seven. For an optional voice recording, OpenAI may retain content in security logs for up to 30 days by default. Deleting your account does not recall copies you exported or shared with other people.

Cancel a subscription separately

Deleting your Petivo account does not cancel a Google Play subscription. Manage or cancel it in Google Play.