Contents
1. Provider and scope
Petivo is provided by Digital-e UG (haftungsbeschränkt), Norderstraße 47, 25436 Tornesch, Germany, represented by managing director Kurt Laabs; commercial register HRB 18836 PI, Amtsgericht Pinneberg. Contact: anfrage@digital-e.org.
These terms describe Petivo Premium for new subscriptions through Google Play. Purchases, payment and processing are also subject to the conditions shown in the Google Play checkout and the Google Play Terms of Service. In the European Economic Area, those terms identify Google Commerce Limited as the supplier of the Play transaction. Your order confirmation contains the applicable contract and payment details. These terms do not restrict mandatory consumer rights or retrospectively change existing contracts.
2. Features and requirements
Petivo Premium includes up to 30 successfully processed Care Capture recordings per UTC calendar week and advanced photo comparison. Each week starts on Monday at 00:00 UTC. Unused recordings do not carry over and have no cash value. Each recording is limited to three minutes. Technical abuse-prevention limits may temporarily prevent additional recordings. Failed processing is not counted as a successful recording.
Care Capture sends voice input you initiate to the providers described in the privacy policy and produces suggestions for review. Check the content, pet assignment, quantities and times before saving. Petivo does not provide diagnoses, treatment recommendations or dosage decisions and does not replace veterinary care. In an emergency, contact a veterinarian or veterinary emergency service immediately.
You need a compatible Android version as stated in the store listing, a Petivo account (guest access is possible), a Google Play account and an internet connection for purchases, synchronization and voice input. Voice input requires separate consent and microphone permission. Optional usage analytics is not required. The app is intended for people aged 16 or over; subscriptions may only be purchased by adults.
A purchase is linked to one Petivo account. Restoration requires the associated Google Play account and access to that Petivo account. Protect guest access by linking it to a sign-in method under More → Account. The one-time free voice sample per Petivo account is not a subscription and does not trigger a charge.
3. Price, purchase and free trial
The total price including applicable taxes, duration and payment conditions shown by Google Play immediately before confirmation apply. Monthly and annual billing are available. The annual price is charged as one annual amount, not as monthly instalments. Selecting an offer in Petivo opens Google Play checkout; the order is completed only when you confirm there. Google Play provides the order confirmation.
If Google Play identifies you as eligible, the annual subscription starts with a seven-day free trial. The offer is currently intended for eligible new subscribers in Germany who have never held a Petivo subscription. The annual price shown at checkout will be charged after the trial unless you cancel in Google Play before it ends. The trial is part of the subscription. Cancelling during the trial may end Premium access immediately, as shown by Google Play. Repeated free trials are not guaranteed.
4. Renewal and cancellation
The subscription renews automatically unless cancelled. Use Manage subscription in Petivo or Google Play – Subscriptions. Select Petivo, choose Cancel subscription and confirm. Google Play shows when access ends and confirms the cancellation. Cancel a free trial before it ends to avoid the first charge.
After the initial term, the cancellation rights in your applicable Google Play terms and mandatory law apply. In particular, the German Play terms allow immediate cancellation with a proportional refund through the cancellation flow after the initial term for subscriptions with billing periods longer than one month. Cancellation instructions.
Uninstalling the app or deleting your Petivo account does not cancel your Play subscription. Cancel it separately before deleting the account. Existing entries remain accessible within the free features after Premium normally ends, provided you do not delete the account. Statutory refund, price-reduction and termination rights remain unaffected. Changes to existing subscription prices are subject to applicable law and Google Play’s notification and, where required, consent process.
5. Withdrawal and refunds
Consumers in the European Economic Area have statutory withdrawal rights. Google Play distinguishes digital content from services. Services generally have a 14-day withdrawal period from contract conclusion; withdrawal rights for digital content may expire only under the statutory conditions, including express consent to early performance and the required acknowledgement. These Petivo terms do not waive your right of withdrawal. Consent to voice input or analytics is not such a waiver either.
For a Google Play purchase, submit a clear withdrawal request through Google Play – Withdrawal and refunds. The applicable notice, recipient, acknowledgement and refund are governed by the Play terms and your order. Withdrawal is different from cancelling a future renewal. For help, or for a matter concerning a service provided by Digital-e, contact anfrage@digital-e.org. Other legally permitted methods remain available.
You may use the following statement; no particular form is required:
I hereby withdraw from my contract for Petivo Premium. Name: …; email address: …; order date: …; Google Play order number (if available): …; date: … . Please acknowledge receipt by email.
6. Availability, updates and defects
We provide the functionality and security updates required by law for contractual use. Install required updates following the relevant notice. Maintenance, network problems or outages affecting involved providers may temporarily affect features. This description does not exclude statutory performance, defect or liability claims. Statutory remedies, including repair, price reduction or termination where applicable, remain available. Our liability is governed by law.
7. Data, support and disputes
The privacy policy explains processing, consent, export and deletion. Privacy consent is separate from these contractual terms. For feature and contract support, contact anfrage@digital-e.org.
Digital-e does not voluntarily participate in consumer dispute-resolution proceedings; statutory obligations remain unaffected. German law applies without removing mandatory consumer protections in your country of habitual residence. No exclusive court jurisdiction is agreed for consumers.