Delete your JewelTap account

Provider: Digital-e UG (haftungsbeschränkt)

You can request deletion of your JewelTap account and its associated data here, even if you can no longer use the app.

Request deletion by email

Write to anfrage@digital-e.org. Include the Google email address you used in JewelTap, or a game or user identifier known to you.

Open account deletion email

Your email app opens with a draft. Send the message to submit your request.

You can also write your own request to this address:
anfrage@digital-e.org
Subject: JewelTap: delete account

We check account ownership and email you about how your request is being handled. If necessary, we ask for additional information to confirm ownership. Do not send passwords or full payment details.

Parents and guardians may also request deletion on behalf of their child. Please mention this in your message.

Delete directly in JewelTap

  1. Open JewelTap and sign in to the account you want to delete.
  2. Open settings and select “Delete account”.
  3. Confirm permanent deletion and sign in again to confirm your identity.

Signing out or uninstalling the app alone does not delete your cloud account.

Which data is deleted?

  • Your JewelTap user account in the Firebase authentication service.
  • Your cloud save, including level and World Journey progress, stars, diamonds, energy, items and unlocked characters.
  • Account links in the purchase register and account-related request counters.

The deleted cloud save cannot be restored. When you delete your account directly in the app, the associated local account profile on that device is also removed.

Which data is still retained?

Some data has separate retention or deletion periods:

  • Firebase Authentication: Google states that logged IP addresses are kept for a few weeks; after user deletion is initiated, removal from live and backup systems can take up to 180 days. Realtime Database retains technical IP/user-agent data for a few days according to Google.
  • Our function/operational logs in the regional Google Cloud log store: 30 days. Other Google service-specific security/administrative logs follow their respective retention periods.
  • Local diagnostics: at most the last 25 events, without an additional time-based deletion schedule; removed by clearing app data. Account deletion alone does not clear this separate store.
  • Deletion barrier containing the user identifier: at least two hours after successful server deletion, with cleanup running every six hours. Under normal operation it therefore disappears within about eight hours. Failed deletions are retried.
  • Purchase ledger and account association: until account deletion unless further retention is justified. The purchase-token hash, product identifier and deletion/revocation markers remain to prevent further unauthorised credits. These verification records currently have no automatic expiry. Their continued necessity is reviewed on erasure requests; they are not treated as inherently anonymous.
  • Support messages: until the request is resolved and for as long as required for specific follow-up questions, legal claims or statutory records. Google’s own account, payment and advertising data are also subject to Google’s retention rules.

Deleting your JewelTap account does not delete your Google account, Google purchase records, local diagnostics or copies on other devices and in system backups. Clear app data on other devices if needed. Deletion does not automatically refund purchases; refunds use the applicable store procedures.

Have you only played as a guest?

If you have only played without signing in, there is no cloud save to delete. To remove local progress, open Android settings → Apps → JewelTap → Storage → Clear data. This also removes local settings. Labels may vary by device.